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5 Ways To Say 'Say you're sorry' – That Actually Work!

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We all know how difficult it can be to say sorry to your customers and admit fault. It goes against our natural instinct of being tough and not letting anyone take advantage of us. Admitting fault just isn't menial labor, as they say! That's why we've gone out of our way to find you 5 creative ways you can say sorry to your customers and actually get them back on track while retaining their trust and getting the satisfaction of a job well done.


This is the problem.

First frame the problem so the customer understands they are faced with. This will help prepare customers for the next steps.


This is how it affected you.

Explain how it affects the customer to retain the relationship for the future.


Here's what we're going to do to solve it.

Explain what the steps are to solve the issue and then let them give you a vehicle to identify the clear issues they are having.


Here's how this will never happen again.

Here is where Spicydesk comes in, with video tickets customers can simply capture the issues they are having with video explaining everything that needs to be solved.


Your next step to make this right.

This is where you reassure the customer that the video they sent to your team will be taken seriously and urgently to get the issue resolved in a timely manner. This increases customer loyalty and confidence.







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