As a pressure washing business, providing excellent customer service is crucial to your success. One way to improve your customer service is by implementing a system for inbound video requests.
Inbound video requests allow customers to send a video of the area they need cleaned, along with any specific instructions or requests. This can be especially useful for larger or hard-to-reach areas, or for customers who are not sure exactly what services they need.
There are several benefits to implementing an inbound video request system:
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To implement an inbound video request system, consider creating a simple form on your website or social media page where customers can upload their videos. You can also consider using a messaging app or video platform, such as Skype or Zoom, to receive and respond to video requests.
Overall, implementing an inbound video request system can improve customer service for your pressure washing business by providing convenience, improving accuracy, and enhancing efficiency. By making it easier for customers to communicate their needs and for your business to assess and quote jobs, you can build trust and strengthen your customer relationships.