Using Call Masking To Monitor Your Field Techs

As a business owner with field technicians, it's important to ensure that they're doing their job effectively and efficiently. One way to do this is through call masking. Call masking allows you to monitor your field techs by masking their phone number with a virtual number. This way, you can track their calls and see who they're calling and how long they're on the phone. Call masking can also help protect your business's privacy by keeping your field techs' personal phone numbers private. It also helps to prevent customers from calling technicians directly, which can lead to unmonitored conversations and potential liability issues. Another benefit of call masking is that it can help you identify any training needs for your field techs. By monitoring their calls, you can identify areas where they may need additional training or support. To implement call masking, you'll need a virtual phone number and call tracking software. You can then assign this virtual number to your field techs and track their calls through the software. Overall, call masking can be a valuable tool for businesses with field techs. It allows for greater monitoring and protection, as well as identifying areas for improvement.