5 Ways to turn your help desk into a revenue desk

In this post, I'll share with you how to grow revenue with guided selling using live video support. When it comes to selling, many marketers miss an important part of the process: the need for emotional traction. Customers have to emotionally connect with your product or service before they buy. Live video provides a way to build that connection by guiding your customers on an interactive experience that is centered around their needs and interests.

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You're looking at your sales conversion rates and they are less than satisfactory. You're tired of competing on price and you know that you can do better. You hear live video is the new hotness, but it seems out of reach. Spicydesk is a great start in your live video sales and support journey.

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1. First let's get the team prepared to take on this new task, they could be nervous at first but I have found that they warm up to the idea of being on camera throughout inbound sales and service calls. The key is to practice and keep the same approach that has been working in your previous process.
2. Take advantage of your new tools. Yes use video as an advantage and make fun out of it, this may include a fun background or even some type of workplace clothing change. I have noticed before onboarding customers and around a week after, the outfits and vibe has shifted and is a bit more vibrant. Even if it was vibrant before.
3. Encourage reps to lean into the process, As a sales managers and leaders I have seen this work magic for the team, if the leadership is showing confidence in the new technology the mood flows down to the reps. Show you are with the team and not just shipping them out to sea.
4. Keep calm, Spicydesk has worked hard to ensure that teams will keep the same process they currently have with sales and service by integrating with the latest and greatest CRM's and platforms customers currently use. Let the team know the process will remain the same just adding a little spice.
5. Look the future, embrace that you and the team are going into a new frontier and own it. I have watched teams embrace the future of sales and service through video and strive to new heights, even surprising themselves.

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Thanks for reading this and hope to meet you and your team inside.

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