User-generated content has become an increasingly popular tool for brands looking to engage with their audience in a more authentic and relatable way. Airlines, in particular, can benefit greatly from incorporating user-generated content into their explainer videos to showcase the real experiences of their customers.
Here are some tips on how airlines can effectively incorporate user-generated content into their explainer videos:
1. Encourage customers to share their stories: Airlines can start by encouraging their customers to share their travel experiences through social media channels or designated platforms. This can include anything from memorable moments during a flight to tips for making the most out of their travel experience.
2. Curate the best content: Once airlines have collected a substantial amount of user-generated content, they can curate the best stories and visuals that align with their brand messaging. This can include selecting content that highlights the unique features of their airline, such as comfortable seating, delicious meals, or exceptional customer service.
3. Incorporate user-generated content into explainer videos: Airlines can then incorporate this curated user-generated content into their explainer videos to add a personal touch and appeal to their target audience. This can include featuring real customers sharing their experiences or showcasing photos and videos taken by customers during their travels.
4. Provide incentives for participation: To encourage more customers to share their stories, airlines can provide incentives such as discounts on future flights, exclusive access to special events, or the chance to be featured in promotional materials. This can help increase engagement and generate more user-generated content for future explainer videos.
5. Monitor and respond to feedback: Lastly, airlines should monitor the feedback and engagement generated by their user-generated content and respond accordingly. This can include thanking customers for sharing their stories, addressing any concerns or complaints, and using feedback to improve the overall customer experience.
Incorporating user-generated content into airlines' explainer videos can help humanize the brand, build trust with customers, and showcase the real experiences of their target audience. By following these tips, airlines can create compelling and engaging content that resonates with their customers and sets them apart from the competition.